Refund policy

Ecommerce Return Policy:

Thank you for shopping with FURNIFY.CA. We strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return an item. Please review our return policy below to ensure that your returns proceed smoothly.

30-Day Return Policy:

  • We accept returns within 30 days of the original purchase date.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Exceptions to Return Eligibility:

  • Clearance and "As Is" items are final sale and not eligible for return.

Return Shipping:

  • Customers are responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent damage during transit.

Restocking Fee:

  • A 15% restocking fee will be deducted from the refund amount for all eligible returns. This fee covers handling, processing, and restocking expenses.

How to Initiate a Return:

  1. Contact our customer service team at furnify.ca@gmail.com to initiate the return process.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Once your return request is approved, you will receive further instructions on how to proceed with the return.

Refund Process:

  • Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Exchanges:

  • We do not offer exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

Contact Us:

  • If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at furnify.ca@gmail.com

Please note that by making a purchase with us, you agree to abide by the terms and conditions outlined in this return policy. We reserve the right to modify or update this policy at any time without prior notice.